Shipping Policy

When should I expect for my order to be at my door?

It takes approximately 1 to 2 business days to process and pack your order. It generally takes 1 to 4 business days for orders to be shipped across Western Canada and 2 to 6 business days in Eastern Canada. Please note that our warehouse is closed on weekends and major holidays in Canada. Delivery dates and times are dependent upon courier, weather, customs and locations.

For international orders, shipping times are variant based on location. 

*Please note that the times stated above are solely approximate and we cannot guarantee delivery within a certain time frame. 

 

Can I change my shipping address after I have placed my order?

We are able to change the shipping address if you have made an address error within 12 hours of placing your order. If we are unavailable my phone, please write us an email and we will be sure to correct your address. 

 

What shipping couriers do we go through?

Smokers Plaza is currently shipping through Canpar, UPS, Purolator, Canada Post, FedEx, Loomis, USPS, and DHL.

 

Does Smokers Plaza ship to PO Boxes?

We are only able to ship to Canada Post PO Boxes, not any private or rented PO Box address. Before placing an order please ensure that your PO Box is eligible for delivery. 

 

How can I track my order?

Once your order has been shipped, we will send you an email updating you about your order status and your tracking number. You will then be able to use the provided tracking number to track your order on the courier’s website that it has been shipped through.

 

Am I able to get free shipping?

We provide free shipping only on orders over $100 that are to be delivered within Canada. Currently we do not provide free international shipping.

 

 

What are your shipping charges?

Shipping charges depend upon the volume and weight of your order and the location it is being shipped to. Please note that remote locations may be subject to additional fees. Exact shipping charges are calculated at the checkout.

 

Do you ship internationally?

Yes, we ship to most locations around the world. 

 

What do I do if items in my order are damaged or wrong?

If you receive any damaged or wrong items, you need to notify the customer service team. You will need to write an email to [email protected] including your order number, an image of the damaged or wrong item(s) shipped out within 24 hours of the delivery time. If you do not include your order number, we are unable to find information about your account. Our customer service team will get back to you within 1-2 business days on what they can further do for you.  

 

What is your return policy?

Due to health concerns, all orders are final sale. No refunds or exchanges. In special cases, with products that are not prone to contamination we are able to provide refunds with a 25% restocking fee. Please note that shipping and handling charges will not be returned, only the product cost. We do not cover shipping charges for returns; it is at the customer’s expense.