FAQs

Below FAQ are some common concerns of our clients before purchasing an item, if you have other questions, please just send it to [email protected]
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General

We try our best to restock products as soon as we can, however some products may not be back for a while due to high demand or supply shortage. You can click on the “Notify me when back in stock” to receive an email when the product is back in stock.

Due to lighting, colors of products may appear different from the actual color. Please note that since most of our products are handmade, there may be variance in color, pattern, and size.

We currently do not offer a warranty on our products. If you received a broken or damaged product, please follow through with our claim protocol as stated under “Shipping”.

Return / Exchange

All sizes of our products are indicated in the details section, if you can’t find the correct size for your replacement please doesn’t hesitate to contact us for help.

The Smokers Plaza team is always on the lookout for new products. We receive new items about every week! Should you wish to stay on top of new arrivals, you may subscribe to our newsletter.

Yes, absolutely! Our website is organized by category for your convenience; however we are here to help you for your ultimate smoking experience. Please contact us either via email or through our live chat on our website and we will gladly help you find exactly what you are looking for.